Delivery

Please be aware that all items are hand made upon ordering and can take between 5 and 10 working days to be ready for dispatch. On the rare occasion this may increase however this will be clearly displayed on the home page at the top of the site.

What are your delivery charges?

All delivery costs are dependant on the item you order and the charge will be displayed clearly at the checkout upon ordering.

How long after my item has been dispatched will it take for my item to arrive?

All UK orders are posted using Royal Mail 1st and 2nd Class services. Royal mail advise the following delivery times:

2nd Class -  3 Working Days (Monday to Friday)

1st Class - 1 - 2 Working Days (Monday to Friday)

For International orders I use Royal Mail Signed and Tracked. Royal Mail advise that the delivery time is 7 working days Monday to Friday however parcels can take up to 14 working days Monday to Friday. Please note I cannot be responsible for delays due to custom clearance.

It has gone past the delivery date and I have not received my item, what steps do I need to take?

Once an order has been dispatched via Royal Mail you will receive a confirmation to say it is on its way. If your order has been sent tracked, you can track your item at www.royalmail.com – If on the rare occasion the delivery company have not left a card, it is recommended that you contact your local sorting office to check and see if it is there.

Please be assured I always dispatch items within the stated time however during peak times such as Christmas and Valentines day etc., there may be delays by postal services which I cannot be held responsible for.

If you have checked your local sorting office and still cannot locate the parcel, please contact me and I will contact Royal mail directly for further assistance.