Terms & Conditions
"we", "us", "our" and "Wild Heart" refer to EWH Commerce, trading as Wild Heart Boutique found under the URL www.wildheartboutique.co.uk, www.madebywildheart.com. www.madebywildheart.co.uk, www.enby.co.uk. These terms & conditions also cover emails, newsletters, Twitter, Facebook and any other associated promotional activity.
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us before placing an order via the contact form or by post at the address given below.
By placing an order through the website you are making an offer to Wild Heart, to purchase the goods outlined in your order upon the terms described in your order. When you place an order, information such as your name, email address, credit/debit card, phone and address details will be required. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that if there is a problem with your order you can be contacted. Wild Heart may, unless you inform or state otherwise, provide the couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
After placing an order online, you will be provided with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of Wild Heart products will only exist once an order has been accepted, processed and dispatched to you.
Please note that your obligations will not be met as a result of the following reasons:
• If the product you ordered is out of stock
• Your payment was not authorised
• If it is identified that there is a product description or pricing error
• If customers do not reach any order criteria outlined in the Terms & Conditions
• If the delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, you will be contacted by email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within seven working days of receiving the parcel.
Wild Heart reserve the right to reject any offer of purchase by you at any point. Please note that whilst Wild Heart will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Wild Heart website
When placing an order you will be added to our newsletter mailing and email list. However should you wish to not receive mailings, please contact Wild Heart by email and you will be removed from the list. You can remove yourself from the email list by amending your email preferences via the link at the bottom of each email.
International Delivery is available on certain products. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order.
Website Product Pricing & Descriptions
Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.
Wild Heart undertake all reasonable care to ensure that all the details, prices and descriptions of products on the website are accurate at the time when they are either entered onto the system or printed. Whilst Wild Heart endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Wild Heart do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note that Wild Heart are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Please also note that as computer monitors/screens vary in nature and resolution, Wild Heart cannot guarantee that your monitor's representation of any colour will be completely accurate.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase; however this does not include the results of normal wear and tear.
If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order/personalised items). Please note however that Wild Heart pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period. Please note personalised items are exempt from the Distance Selling Regulations and are only accepted should they be proven and deemed faulty.
Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty please contact Wild Heart directly by email so that a replacement, replacement or refund can be arranged.
If you wish to return an item, with the exception of personalised products, Wild Heart need to receive it back within twenty eight days of receipt for a refund or exchange. Wild Heart ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach us please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods Wild Heart are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
If an item is returned to us outside of the twenty eight day time frame or is in a non re saleable condition a credit note may be issued at the discretion of Wild Heart.
If you wish to cancel your order and return it to Wild Heart (excluding personalised items), under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by contacting us directly. You will then need to return the whole order to Wild Heart, at your own expense to us if you have already received it. Once the whole order had been received a refund will be issued. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged. Please note that earrings are non refundable due to reasons of hygiene and safety.
Please see above for information on the Returns Policy. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.
Return using Royal Mail. We recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach Wild Heart.
Please note that only one promotional offer can be used at any one time. Any promotion codes are not valid in sale periods or on clearance items that have already been discounted.
Disclaimer & Limitations of Liability
Wild Heart does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
To the utmost extent allowed by law and save as provided above, neither Wild Heart nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Wild Heart or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Wild Heart website, the supply of the products or their use of resale by you).
These limitations of liability, as outlined here, shall apply equally for the benefit of Wild Heart and any other linked company as if references to Wild Heart included references to each linked company.
Whilst Wild Heart Wild Heart try and do everything reasonable to try and keep the information on this website up-to-date and correct, Wild Heart do not give any warranty to its completeness or correctness and Wild Heart cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
Wild Heart make all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
In addition, Wild Heart cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Wild Heart .
Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Wild Heart or it's technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Wild Heart website is forbidden, with the exception of:
Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Wild Heart or for non-commercial purposes.
The complete liability of Wild Heart under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Wild Heart will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Wild Heart may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Wild Heart.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Territory and Law
The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.